Cancellation & Refund Policy

PosArch operates on a SaaS billing framework. We provide access to our POS tools immediately upon payment verification.

• 7-Day Refund Guarantee: If you face technical issues or are dissatisfied with the system, you may file a refund request within 7 days of your initial billing activation. We will evaluate eligibility based on catalog setup levels and transaction volumes recorded.
• Subsequent Charges: All subscription charges after the initial 7-day period are generally non-refundable. We do not provide prorated refunds or credits for partially used billing intervals (monthly or yearly cycles).

Hardware devices (such as 80mm receipt printers or barcode scanners included in the Retail Kit) are sourced from premier hardware partners.

• Replacements: If any device is delivered in a damaged, defective, or inoperable condition, you must notify our team within 7 days of receipt. We will arrange a free diagnostic evaluation and device replacement.
• Manufacturer Warranty: All hardware items carry product warranty coverage mapped according to the **original manufacturer parameters** (usually 1 year covering manufacturing defects).

You hold full control to terminate your PosArch profile at any time.

• Instant Cancellation: You can request cancellation through your subscription settings panel.
• Billing Cycle: Upon cancellation, your store profile and active tools remain fully active until the **end of your current billing cycle** (monthly or yearly). No subsequent automatic billing charges will be drafted.
• Contractual Exceptions: The Retail Kit package has a minimum 12-month hardware commitment, and early terminations will trigger prorated hardware cost assessments.

To request subscription reviews, billing inquiries, hardware replacements, or cancellations, please contact our support team directly. We resolve all inquiries within 2 business days: